TERMS & CONDITIONS
When checking out you can choose store collection - for more details follow the link below - https://www.harmonyboutique.com.au/pages/delivery - or click on DELIVERY on Home page footer.
All returns are done through our online return page, here you will receive an approval number.
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging. We can not REFUND gift cards.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable) -
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 12 days after delivery.
Exchanges (if applicable)
Harmony will exchange for change of colour or size, with customer being responsible for postage costs. If we have the replacement in stock we will hold it for 3 days only.
We can replace items if they are defective or damaged, or we can provide a refund.
Send your returns to:
PO Box 1867 Coffs Harbour New South Wales AU 2450.
Refunds (where applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded
Thanks for shopping with the Harmony Team xx